CONTACT ACADELYRA
A clear way to get in touch.
Whether you have a general question, need help with an existing conversation, or want to contact us about privacy, accessibility or the website, you can reach Acadelyra directly.
BEFORE YOU CONTACT US
Share enough context, but keep sensitive material out.
Contact is suitable for general support, existing Acadelyra communications, complaints, privacy or data requests, and website, technical or accessibility feedback.
Keep private details private
Please do not send passwords, one-time access codes, card or payment details, or other unnecessary sensitive documents. You may include a public Acadelyra reference or order identifier when it helps us understand the context.
Use the right route for academic files
General Contact is not an order, payment or academic file-submission route. Please do not send academic files or documents here. Files received unexpectedly are not treated as submitted academic work; when appropriate, we will guide you to the controlled process intended for them.
WHAT HAPPENS NEXT
A considered, human response.
Your message is handled by a real person who will read the context and respond as appropriate. If you send a new academic-support enquiry through Contact, we can guide you towards the appropriate process without automatically creating an order.
Simple issues may begin on WhatsApp. If a complaint or another matter becomes more serious, detailed or formal, we may continue by email so there is a clearer communication record.
EXPLORE ACADELYRA
Looking for information before you get in touch?
Read clear answers to common questions or explore the academic support Acadelyra provides.